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These terms and conditions are in relation to services carried out by Parent-Help Limited.

1. Introduction
A contract is formed between a Customer (referred to as the “Client”) and Parent-Help Ltd. (referred to as the “Company”) when a Service Request is received from the Client. A Service Request may be in writing, verbal or electronic form. The Service shall mean any service that is provided by the Company to the Client. These conditions do not affect your statutory rights.

2. Supply
The Company agrees to supply the service(s) to the Client as detailed in the Service Request and according to the terms and conditions of this contract. The company offers a minimum of 2 hours for supervised and supported contact and a minimum of 1 hour per virtual contact session. For every supervised contact the Company will make a report available to the Client within five (5) business days.

3. Rights Reserved
Should the Company choose not to enforce any or all of these conditions it should not be interpreted as a waiver of any of the Company’s rights. By providing the Company with an Order, the Client accepts these terms and conditions.

4. Payment
The Company shall issue an invoice to the Client in respect of services supplied, or to be supplied. Payment terms will be stipulated on any invoice issued by the Company. These may include non-standard or special clauses which the Company may reasonably request of the Client. The Company reserves the right to charge interest on overdue amounts which will be stated in the invoice. contact reports shall remain with the Company until full payment has been received, unless otherwise stipulated during referral.

5. Health & Safety
The Company and Client will act in accordance with all relevant health and safety requirements in order to provide the service(s).

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6. Work Description
Unless otherwise agreed, the Client accepts the Company’s decision on any changes within the service(s).

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7. Booking Fee/Cancellation

If requested by the Company, monies paid by the Client to reserve service(s) of the Company will be accepted as a Booking Fee. If the Client cancels the order less than 48 hours prior to the Company supplying the service(s), the Client will be liable for the whole invoice value less any Administration Fee already paid. If the Client cancels their Service Request more than 48 hours prior to the Company supplying service(s), they shall forfeit the Administration Fee.

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8. Overrun contact sessions
Any contact session overrun by 10 minutes will be subject to further charges calculated at the hourly rate of the session.

9. Expenses
The Company retains the right to charge out-of-pocket expenses incurred in providing the service(s) – subject to being able to provide the Client with proof of expenditure. All out-of-pocket expenses will be charged at cost as per the fee structure provided alongside this document.

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10. Behaviour expectation
At no point shall the client inquire from the contractor providing the service about remuneration and any charges payable by the client. Any such matters should be directed to the contact provider via contact email below. Should this become an issue, the contract between the client and company will cease giving 7 days’ notice to ensure the client has enough time to source another service provider.

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11. Liability
The Company accepts no liability for any loss or damage that may arise from the supply of the service(s). In the unlikely event of the Company being unable to supply the service(s) as specified in the Service Request, liability shall be limited to the total invoice value – or monies already paid by the Client.

13. Copyright
Unless otherwise stated in the Service Request, the Company retains copyright in all their Original Material. Original Material includes reports, notes and other material commissioned by the Client in relation to the Service Request. The Client must ensure that permission is sought for the inclusion of any copyright material they supply to the Company to enable them to deliver the service(s). The Company retains the right to use this material in its original and edited form as they see fit, unless otherwise agreed in the Service Request, at the point of referral. The Client agrees to indemnify the Company in the event of any breach of copyright claims being brought against the Company in respect of material supplied by the Client.

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14. Data Protection
The Client must ensure that all necessary arrangements have been made with, and permissions obtained from, people and places that may be recorded on video or photo during the time the service is being applied – and that such recordings are compliant with Data Protection.

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15. Complaints Procedure
In the unlikely event of a dispute over the supply of service(s), the Client and Company agrees to accept the findings of an independent Third Party. Any dispute must be notified within 7 days of the Client receiving the service(s).

16. Care and Damage to Client’s Property
Whilst every care is taken in the handling of the Client’s property, the Company accepts no responsibility whatsoever for any loss or damage, however caused, or any other loss by unforeseen circumstances whilst services are being carried out at a Client’s property. Liability for such loss or damage will be limited to the replacement or repair cost of the damaged property.

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17. Company Working Hours
The company is open Monday to Friday from 9-6pm. On Saturday and Sunday, we provide limited services from 10-5pm to ensure all booked contacts at the weekend are covered as best as possible. The company urges clients to make contact at the weekend only for emergency reasons or if there are challenges with an arranged contact on the day.

18. Confidentiality
Unless otherwise agreed the Company will treat any information gained during the supply of the service(s) as being private and confidential. Likewise, the Client shall keep confidential any methodologies used by the Company to supply the service(s).

19. Basis of law
These Terms and Conditions and any accompanying letter, invoice and/or contract are governed by the laws of the United Kingdom.