Parent Help
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Title: Supervised Contact Worker

Reports to: Contact Co-ordinator

Rates: TBC

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To provide a consistent service to families, aiming to achieve high-quality contact between children and their families. This can take place in Contact Centres, Children and Family Centres, the local community, and occasionally in family homes.

 

MAIN PURPOSE

  • Observe and supervise contact between children and family members or friends.

  • Recognise harmful or abusive contact and take immediate steps to reduce or remove any harm or abuse.

  • Record and report observations/interventions during contact sessions to support social workers and other professionals, improving the child/family experience.

  • Appropriately set up and pack away the area used for contact.

  • Build professional working relationships with families, professionals, and the team to ensure children, young people, and families receive a positive experience throughout the process.

  • Seek feedback from children, young people, and families to improve their experience and shape the service’s operation.

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SUMMARY OF RESPONSIBILITIES AND DUTIES

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  1. Facilitate and supervise contact at various venues to meet the needs of families, ensuring that the space and equipment meet the needs of the children.

  2. Complete detailed reports from notes taken during contact supervision, providing evidence of attachment and general parenting ability suitable for submission in court proceedings.

  3. Recognise any risks or harm and intervene appropriately to de-escalate the risks or bring in additional support as required to safeguard the children.

  4. Ensure the child/young person’s safety and well-being are paramount. Take appropriate action to protect children’s safety, intervening where necessary, and terminating the contact if required.

  5. Take responsibility for carrying out Health and Safety procedures as they apply to self, other staff, and service users.

  6. Attend meetings such as conferences, LAC Reviews, or court proceedings as required.

  7. Identify the parents' learning style to role model or assist them in providing quality contact, setting up routines, appropriate boundaries, and providing stimulation for their children. Monitor, assess, and evidence their ability to sustain any changes.

  8. Participate in ‘set-up’ meetings to ensure parents and children are made aware of the need to be respectful to staff, etc.

  9. Respect the confidentiality of information given in respect of each service user.

  10. Actively contribute to the service achieving and maintaining National Accreditation for Child Contact Centres (NACCC) status by providing clients with the specified high standard of service required, noting and passing on any shortfalls or potential improvements.

  11. Participate in training and supervision opportunities to ensure the development of your own practice.

  12. Attend staff or team meetings as required.

  13. Adhere to all policies and procedures agreed by the service.

  14. Work flexibly as required by the needs of the service and carry out any other reasonable duties required for the post

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CONTACTS AND RELATIONSHIPS

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  1. Ensure strong customer/client focus with the needs of the child being paramount.

  2. Maintain strong professional relationships with all customers, clients, and professionals at all times.

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MANAGEMENT AND LEADERSHIP

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  1. Fully and positively engage with Parent-Help as required to develop and enhance personal and service performance.

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EQUALITIES & OTHER KEY ELEMENTS OF ROLE

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  1. Implement Parent-Help’s equal opportunities policies and its statutory responsibility with regard to other individuals and service delivery.

  2. Travel across London and beyond (occasionally), as required.

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REQUIRED SKILLS AND ABILITIES

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Ability to

  1. Communicate effectively with a wide range of people.

  2. Anticipate, diffuse, and manage conflict.

  3. Accurately and factually describe observations of contact, assess the quality of contact, and intervene if necessary.

  4. Work in partnership with a range of agencies and organisations to promote the welfare of children and young people.

  5. Work closely and non-judgementally with all individuals.

  6. Maintain professional boundaries while ensuring equal opportunity and anti-discriminatory working, celebrating diversity.

  7. Work alone or within a team, using initiative and adhering to policies and procedures.

  8. Complete high-quality reports, record contacts, and efficiently utilize databases, Google Workspace, and Microsoft Office.

 

Knowledge

  1. Have an excellent understanding or a willingness to learn about the provision of supervised contact.

  2. Understand the impact of family breakdown and related issues on children, parents, and carers.

  3. Have a basic understanding of child development.

  4. Possess knowledge or a willingness to acquire knowledge in safeguarding children and child protection, including understanding key risk factors outlined in the Children’s Act 1989 and its amendments (e.g., CA 2004).

  5. Willing to comply with data protection, GDPR, freedom of information, and confidentiality standards in service delivery.

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Experience

  1. Previous relevant experience of working with children and families in a caring profession in the statutory, private, or voluntary sector.

  2. Working under pressure to imposed guidelines, procedures, and deadlines.

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Qualifications

  1. A recognised qualification, such as NVQ Level 3 in Child Care or Health and Social Care, or equivalent.

  2. GCSE (Level 2) Maths and English Grade C / Grade 4 or above.

  3. Degree in Social Work, psychology or related Field

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Special Conditions

  1. Able to work flexibly, responding to the needs of the service, including outside standard 9-5 hours and weekends.

  2. Satisfactory enhanced Disclosure & Barring Service Check.

  3. Commitment to Parent-Help’s Equal Opportunities Policy.

  4. Current driving licence and own transport available for work, with Class 1 business insurance (desirable).

JOB DESCRIPTION

We are constantly looking to recruit team members to join our team!

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Please read the job description carefully before completing and submitting the form below. This will help ensure that the position aligns with what you are looking for and that you meet all the necessary requirements.

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Once you have completed the form, we will get back to you shortly.

Thank you for showing interest in joining our team!

CONTRACTOR JOB APPLICATION FORM

Please tick box for role you are applying for? (note: you can apply for more than one role). Required

1. SELECT A ROLE

2. PERSONAL DETAILS

Do you hold a full clean driving licence valid in the UK?
Do you have a Car Business Insurance?
Are you prepared to acquire business insurance to fulfill your responsibilities effectively when required?

Previous Employer 2

Previous Employer 

Current or Most Recent Employer

6. EMPLOYMENT HISTORY

7. INFORMATION IN SUPPORT OF YOUR APPLICATION 

Skills, abilities and experience

Please use this section to demonstrate your experience and why you think you would be suitable for the post by reference to the job description and person specification . Please include all relevant information, whether obtained through formal employment or voluntary/leisure activities. Attach and label any additional sheets used. See guidance sheet for further information.  Comprehensive CV accepted. 

Are you currently in possession of an up-to-date DBS check? If not, are you willing to undergo one?
Are you willing to take on work at short notice?
The position is ad hoc, with a zero-hour contract, are you okay with this?

3. PRE-INTERVIEW QUESTIONNAIRE

Referee #2

Referee #1

Please give the detail of two referees – see guidance sheet for further information.

10. REFERENCES

Signed:

Parent-Help Ltd's Data Security Policy

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This Data Security Policy will explain how Parent-Help UK (Our Company) uses the personal data we collect from you when you use our website.

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Topics:

  • What data do we collect?

  • How do we collect your data?

  • How will we use your data?

  • How do we store your data?

  • Marketing

  • What are your data protection rights?

  • What are cookies?

  • How do we use cookies?

  • What types of cookies do we use?

  • How to manage your cookies

  • Privacy policies of other websites

  • Changes to our privacy policy

  • How to contact us

  • How to contact the appropriate authorities

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What data do we collect?

Our Company collects the following data:

  • Personal identification information (Name, email address, phone number, etc.)

  • Essential information about client`s projects to be able to create websites, logos and other products for the client.

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How do we collect your data?

You directly provide Our Company with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products or services.

  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

  • Use or view our website via your browser’s cookies.

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How will we use your data?

Our Company collects your data so that we can:

  • Process your order and manage your account.

  • Email you with special offers on other products and services we think you might like.
     

If you agree, Our Company will share your data with our partner companies so that they may offer you their products and services.

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When Our Company processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

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How do we store your data?

Our Company securely stores your data at our office computer. 

Our Company will keep your data for 3 years. Once this time period has expired, we will delete your data.

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Marketing

Our Company would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies.

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If you have agreed to receive marketing, you may always opt-out at a later date.

You have the right at any time to stop Our Company from contacting you for marketing purposes or giving your data to other members of the Our Company Group.

If you no longer wish to be contacted for marketing purposes, please let us know about it by sending an email to info@parent-help.co.uk.

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What are your data protection rights?

Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:

Call us at: +44 (0)7539 873996

Or write to us: info@parent-help.co.uk

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Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

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How do we use cookies?

Our Company uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in

  • Understanding how you use our website

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What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

  • Advertising – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

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How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

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Privacy policies of other websites

The Our Company website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

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Changes to our privacy policy

Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 30 March 2022.

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How to contact us

If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: info@parent-help.co.uk

Call us: +44 (0) 7539 873996.

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How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office. 

Phone: +44(0)303 123 1113

Web: https://ico.org.uk/

Statement to be Signed by the Applicant

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Please complete the following declaration and sign it in the appropriate place below. If this declaration is not completed and

signed, your application will not be considered.

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I confirm that all the information given by me on this form is correct and accurate and I understand that if any of the

information I have provided is later found to be false or misleading, any offer of work may be withdrawn or contract terminated.

11. DECLARATION

You missed required field(s) in Section 11.

You missed required field(s) in Section 10.

You missed required field(s) in Section 9.

You missed required field(s) in Section 8.

You missed required field(s) in Section 4.

You missed required field(s) in Section 3.

You missed required field(s) in Section 2.

You missed required field(s) in Section 1.

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Please select the appropriate answer.

4. EMPLOYMENT STATUS

6.

5.

4.

3.

Date Obtained 

Qualification and Grade 

Study Dates 

College/University 

2.

1.

5. EDUCATION - QUALIFICATIONS

Current Membership of any Professional Body/Organization

Please use the space below to give details of any other training or non-qualification based development which is relevant to the post and supports your application. 

Training and Development

6.

5.

4.

3.

Finish Date

Future Qualification

Study Dates 

Ongoing Professional Development 

2.

1.

Are you subject to any conditions relating to your employment in this country?

8. REASONABLE ADJUSTMENTS/ARRANGEMENTS FOR INTERVIEW

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

Evening

Afternoon

Morning

3

2

1

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I am available to work...

9. WHEN ARE YOU AVAILABLE TO WORK?

Please read through the following guidelines that will help you complete the application form.

  • Complete all sections of the form.

  • Ensure that you are satisfied with the information you provide. Always review your final version before submission.

 

If you require an acknowledgement of your application:

  • If you do not receive an email confirming the receipt of your application, please contact us at humanresources@parent-help.co.uk.

  • Please note with limited resources, we cannot verify if we have received your application over the phone.

 

To complete your application:

  • Ensure all personal details, such as name, address, and contact information, are accurate and up-to-date.

  • Ensure you clearly state the job title you are applying for.

  • In the ‘Employment History’ section you must state why you have left a position.

  • Always explain any gaps in work history.

  • Proof of qualifications and membership to professional bodies may be required.

  • Save a copy of the completed application form and any confirmation emails for your records.

 

References

We will take up professional references once you have been interviewed and provisionally offered the post. Please make sure that you have given the full contact details of your referees so that this does not delay processing reference requests.


If you have no employer references, we will take up references with named individuals at colleges where you have studied, or people who know you in a professional capacity. Please do not put down family members or people you live with as referees.


You will only be confirmed in the post once we are satisfied with the information received from your referees.

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Supporting Statement

Please note a comprehensive CV is acceptable in the absence of supporting statement.

Section 7: "Information in Support of Your Application" is called your supporting statement.

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You should consider the following:

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  • Applications can only be assessed on the information you provide. You need to clearly demonstrate your capabilities.

  • You need to explain how you meet each of the person specification points and provide examples from your previous experience. Do not forget to present this in relation to the job description.

  • Often the strongest applications are those that link the three elements highlighted above and are presented in a clear format (e.g. numbered points that correspond to person specification).

  • We expect your supporting statement to be approximately three-quarters of a page and no longer than two full pages.

  • Use concise, unambiguous sentences and avoid exaggerations.

  • Honesty is always the best policy; please do not make false claims.

  • If you are making a career change, stress what skills are transferable to the role you are applying for.

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Finally, good luck with your application and thank you for your interest in Parent-Help Ltd.

12.GUIDANCE SHEET

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